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Product QuestionsWhat are the different Real-Exams products are available?At the moment three different Real-Exams products are available:
What document format are used for Q&A and Study Guides products? Q&As and Study Guides documents are provided in the Real-Exams iPad (New Format) or PDF format (old format). PDF format is phased out and being replaced by iPad. What type of Testing Engines are used by Real-Exams? There are two Real-Exams Testing Engine formats.
Can I try the Online Testing Engine for free? Yes, several demos are available at the Online Testing Engine demo page. Questions and Answers with Explanations What does your Q&A with explanations entail? Our Q&A with explanations contains simulated exam questions with the most accurate answers. Each answer is thoroughly explained, including the incorrect answers. With our Q&A you should be able to pass the certification exam at your first attempt. More information can be found on our products page. Do all your Q&A include explanations? No. Our goal is to provide explanations to all our Q&A. There are still some Q&A without explanations. How can I detect if a product has explanations or not before I make the purchase? At the products page check if it is a Q&A with explanations or a Q&A. Can I pass an exam with Real-Exams Q&A only? Yes, it is possible. However, we recommend that you use one extra source, such as the Real-Exams StudyGuide, to provide the theoretical background and the practical hands-on experience. The Online Testing Engine is also recommended. Study Guides What exactly is in your StudyGuides? All of our StudyGuides are designed to ensure that you have the required knowledge to pass the exams on the first attempt. They consist of detailed explanations of the concepts that are tested in the exam as well as a labs section where you can learn the practical implementation of concepts. More information can be found on our products page. What are the system requirements to use the Real-Exams products? At the moment there are two requirements:
UpdatesAre your updates free?Free updates are available for 90 dates after the purchase. After 90 days the product is considered expired and is removed from the member zone of the user. For the document products you should print the product before it is expired. Are there products that have more than 90 days of free updates? There are 1 year bundles. Contact licences@Real-Exams.com for more information. Is it possible to extend the update period of an expired product? Expired products can be repurchased at 50% discount from within your member zone. How often are your products updated? Our products are reviewed and updated on a continuous basis. The certification vendors often change the skills being tested in the exams, so we frequently change our study guides to accurately reflect the current exams. How do I know that there has been an update? There are several ways:
How do I receive my updates? For iPAD and Testing Engine products just start use the product. Updates will be downloaded automatically. For PDF products:
New questions are appended to the older versions. For most updates it enough just to print the new questions at the end of the new version. There has been an update but when I download I still got the old version. What should I do? The old version is probably cached at your computer. You could try to restart Internet Explorer, restart the computer or clear the local web cache. To clear the local web cache open Internet Explorer, choose Tools menu then Internet Options command, and finally click the "Delete files" button. BundlesWhich types of bundles do Real-Exams offer?Real-Exams has four different types of bundles
Where can I find the ordinary bundles? From the Products page find the correct vendor, such as Microsoft, then scroll down to the last products. The bundles are listed last. How do I use the buy 5 and get one for free bundle?
SamplesYour products sound interesting, but I'd like to try before I buy. Do you have any demos?Yes we do. On our samples page you will find examples of our Practice exams. There are samples of two exams from all the certificates we cover. Further requests for samples can be provided. Please, e-mail feedback@Real-Exams.com and state which sample you would like to receive. I want a sample of another Real-Exams product. Is this possible? Yes, we can provide samples of all our products. Just mail your sample request to feedback@Real-Exams.com and you will reveive any sample you want promptly. QualityWhat is the quality of the Real-Exams products?Our goal is the have at least 95% exam coverage and at least 95% accuracy. How is the quality of the Real-Exams products achieved? Real-Exams experts, íncluding MCSEs, MCDBAs, MCTs, CCNPs, CCIEs, etc. verify the answers and provide explanations. Especially providing explanations increases the accuracy of the answers. We also receive customer feedback on our products. So, we constantly have to review our products. This guarantees a high quality. I think I have found an incorrect answer in one of your products/I don’t understand one of questions/One of the questions seems incorrect. What should I do? Feedback on specific questions should be send to feedback@Real-Exams.com. You should state
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